Twifu Rural Bank PLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including visiting our website, using our banking services, or engaging with us through any other digital or physical means.

Information We Collect
We may collect the following types of personal information:

1. Personal Identification Data: Name, address, phone number, email address, date of birth, and other identifying details.
2. Financial Information: Bank account details, transaction history, credit history, and other financial records.
3. Digital Information: IP address, browser type, device information, cookies, and usage data when accessing our digital services.
4. Employment Information: If you apply for a job or financial products requiring employment verification.

How We Use Your Information
We use your information for the following purposes:

1. Banking Services: To process transactions, manage accounts, and provide financial products.
2. Customer Support: To respond to inquiries, provide assistance, and improve customer service.
3. Compliance & Security: To meet regulatory requirements, prevent fraud, and enhance security.
4. Marketing & Communication: To send service updates, promotional materials, and personalized offers (with your consent).
5. Technology & Service Improvement: To analyze data, improve our services, and develop new banking solutions.

Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:

1. Regulatory Authorities: When required by law or regulatory bodies.
2. Service Providers: Third-party vendors assisting with banking operations, IT services, or marketing.
3. Business Partners: With affiliated financial institutions for co-branded services, subject to your consent.
4. Legal Obligations: If required to protect our rights, comply with legal proceedings, or prevent fraudulent activities.

Data Security
We implement strong security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

1. Encryption and secure servers.
2. Regular security audits and updates.
3. Strict access control and authentication measures.

However, no system is entirely secure, and we encourage users to take precautions, such as safeguarding account details and using strong passwords.

Your Rights & Choices
As a user, you have the right to:

1. Access & Update Your Information: Request copies of your personal data or correct inaccurate details.
2. Withdraw Consent: Opt out of marketing communications at any time.
3. Request Deletion: Ask for the removal of your personal information, subject to legal and banking retention requirements.
4. Restrict Processing: Limit how your data is used in certain circumstances.

To exercise these rights, please contact us at [Insert Contact Information].

Cookies & Tracking Technologies
Our website may use cookies to improve user experience. You can modify your browser settings to block cookies, though this may affect website functionality.

Third-Party Links
Our website or digital services may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal data.

Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Twifu Rural Bank
Physical Location: Twifo Agona
Phone: +233 (0)50 637 5369
Email: [email protected]
Website: twifururalbank.com

By using our services, you consent to this Privacy Policy. Thank you for trusting Twifu Praso Rural Bank.